I have dined at BBQ thrice thus far, all visits with their own little problems. However, the third time, which at the time this review was written, merely an hour ago, I had probably the worst dining experience I've even partaken in thus far. The audacity of this situation is alarming, for I have never been so disappointed in a restaurant's service that I took the initiative to sign up for a website just to share my experience.
I will first start off with the fact that I enjoy the food served at BBQ, which remains to be the only reason I return despite the various kinks. However, my dining experience today took the cake and I'm utterly disappointed by it.
Everything started out fine, with my family and I ordering our individual meals. My brother and I had ordered the Jerk BBQ while my mother ordered the Charbroiled Chicken.The waitress repeated our orders and went on her way. My previous experiences at BBQ has made it established that it takes quite a while for the food to get done. 30 minutes later, my brother's and mother's meals arrived. However, mine had yet to come. I figure it was merely taking a little longer for whatever I had ordered to arrive. I would also like to note here that my mom's order had somehow been mixed up and she instead received a Jerk BBQ.
I waited a little longer but then realised something was amiss when a table that had ordered long after us had received their food. We called the waitress only to find out that my order had not been keyed into the system. She then proceeded to call 2 other girls, who I believe were responsible to key in the orders. Instead of apologising, the 3 girls started a 'blame game' where they'd say it was not their fault to each other. I didn't care who did it, just fix it! The 2 girls left after 'stating their case' and our waitress was left dumbfounded before saying 'So how?' to me. I then asked her to just get my order ready, which she did. 15 minutes later. Did I mention they got my choice of rice wrong? Yeah, they did.
Deflated at this point, I quickly ate my food, having already spent an hour and a half in the restaurant, as my family, who had finish eating sat around doing nothing. When we were off to pay, my mom complained to the cashier, Danie (who might have been the store manager as I've seen him since my first visit and he was the only one with a nametag) about how the service had been terrible. He then said that it was because there were many people today. This was what I found weird, because the whole time I was in that restaurant, the 5 servers would be standing around because all they had to do was help with the customer's ordering then serve the food that is slowly churned out. My mom then complained about how our orders were wrong but it was only met by Danie's silence before he placed the bill in front of us. Once again, without a word of apology.
Don't get me wrong, the food here is great, but the service, god awful. However, I have hope that things will change and will be willing to give BBQ another try. But only if there is something done to combat such bad service.